The Burnhams Surgery

The Burnhams Surgery

Drs Gorrod, Brudenell, Caswell and Ince

Practice Manager: Mrs Tania Goodliffe

Church Walk
Burnham Market
Norfolk, PE31 8DH
Reception: 01328 737000
Dispensary: 01328 737002
Email: burnham.surgery@nhs.net Email Us 
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Welcome to The Burnhams Surgery

 

The surgery is open Monday to Fridays 08.00am to 06.30pm.

We offer extended opening on Tuesday mornings, Thursday mornings and Wednesday evenings for pre-booked appointments.

Emergencies

If you need to see a doctor or nurse in an emergency you can call the Surgery on 01328 737000 during opening times or the patient can be taken immediately to the Surgery if well enough to be moved.

Out of Hours

Please call the Out of Hours Service via Telephone no 111. You will be asked for your name and telephone number by the operator and the Doctor will call you back to ask about your symptoms after which he will either give advice or ask you to come and see him at the emergency surgery. He will come and see you if he considers it necessary.

If your call is not an emergency please make an appointment in the normal way.

Home Visits

Please telephone the Surgery 01328 737000 before 10.30am. We have a large practice area and visiting patients at home should only occur if they are unable to attend the surgery. Home visits are generally for acutely ill patients who cannot travel, those receiving terminal care and house bound patients. Our community car scheme can bring patients to the surgery as needed.

Community Car Scheme

Please contact Daphne Potter, Scheme Co-ordinator on 01485 525511 if you need transport to a hospital or surgery. There is a 45p per mile charge, and a minimum charge of £5.00 per trip. See link above left for more information.

Patient Online Access

Appointments, Repeat Prescriptions, updating your records and more........ Please note - Access to 'Detail Coded Record' will be available from the 1st April 2016.

Now you can book and cancel appointments, request repeat prescriptions or update your personal details and more online.

Patients expressing interest should come to the practice with photographic ID and we will provide you with log in details. If you have already registered you can access the online services by clicking the image 'Patient Access' as shown on the right hand side of our website.

PLEASE SEE OUR STATEMENT OF INTENT REGARDING ONLINE APPOINTMENT BOOKING, REPEAT PRESCRIPTION ORDERING AND PATIENT ACCESS TO MEDICAL RECORDS.

Please download the following document for further information on using the internet to book appointments and request repeat Prescriptions:

For more information please visit Information Leaflet for Patients   www.patient.co.uk  www.nhscarerecords.nhs.uk 

As well as viewing this information, there will be a facility to download and print it. 

Statement of Intent

Please download our Statement of Intent regarding Online Services.

 

Summary Care Record 'SCR' - We provide an automated upload of any changes to a patient's summary information to the Summary Care Record (SCR).  The SCR includes medications, allergies and adverse reactions.

The Practice uses GP2GP record transfer for patients transferring in or out of our practice.

 

Your Comments

We value your feedback and suggestions relating to any aspect of the practice or the care you receive.  Please feel free to contact us via email at burnham.surgery@nhs.net, in person, in writing or by clicking to fill in a Comments Form.

 

The Burnhams Surgery - Latest News & Campaigns

NHS Friends & family Test 'FFT' - 1st December 2014,

 As of the 1st December 2014 the Friends and Family Test feedback card will be available in GP practices.

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use The Burnhams Surgery should have the opportunity to provide feedback on their experience.

The FFT card supplied in Reception asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

The Burnhams Surgery would appreciate it if you would take the opportunity to complete a feedback card which can be found in reception, once completed please place inside the box located on the reception/Visitors table. The cards will be collected regulary by the Practice Manager and will be reviewed monthly by the Partners and Management team prior to being submitted to NHS England.

 

CQC/Intelligent Monitoring Report - 18th November 2014

Our patients may be aware that CQC have published 'Intelligent Monitoring Reports' on all GP practices. This has led to a priority rating for CQC inspection. Our surgery has been rated a '1' meaning that we are of the highest priority to inspect.

CQC has confirmed that this is not a judgement on a practice's quality which can only be determined by a CQC visit which our surgery is yet to have.

Our patient feedback data is good with 94% of patients describing the overall experience of our GP surgery as fairly or very good which is well above the national average. Looking closely at the data, it appears that our high priority status is a result of our clinical quality audit data (eg. review of schizophrenic patients). We are investigating this but believe that the issue is one of clinical coding within our computer system rather than poor quality of care to our patients.

We believe that we offer the highest service to our patients and look forward to CQC visiting and inspecting our practice to confirm this.